Our Customers
Our commitment to the quality
All employees wear
the badge to unify awareness
within the company
We have put customers' needs first and managed the quality of our products since its foundation. In 2005, we declared "Quality First" as part of our management strategy and since then, we have taken various initiatives to "provide our customers with the world's highest quality and service".
Quality Management System Certificate Awarded
Our group has obtained certification for the quality management system (ISO9001), which is a standard used in the world and we strive for comprehensive quality control in accordance with the standard.
ISO9001 Quality Management System Certification Status
| Certification Date / Certification Number | Registered Areas |
|---|---|
| September 8, 1995 / JQA-0971 | DKK-TOA Corporation (Head office, Sayama Technical Center / R&D Center, Tokyo Engineering Center) , DKK-TOA Iwate Corporation |
| December 13, 1996 / JQA-1491 | DKK-TOA Yamagata Corporation |
| November 21, 2003 / JQA-QMA10678 | DKK-TOA Service Corporation |
Enhance Customer Satisfaction and Ensure Safety
Check the posted QDIPS daily and confirm the progress to reach the goal
We continuously improve our business processes in order to enhance customer trust and satisfaction. With the QDIPS method we employ, we can "visualize" the manufacturing process and share information at all times, making it possible to act quickly and shorten times to achieve our goals. At the same time, safety instructions are followed to prevent accidents.
What is QDIPS?
Q: Quality D: Delivery I: Inventory Turnover Rate P: Production S: Safety
We set goals for the 5 items at every Department and post them for all members to check. We make action plans and take actions swiftly for the goals to be achieved.